Returns Policy

Note: nothing in this Online Returns Policy shall affect the statutory rights of any consumer.

1. Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. Excludes items that are viewed and/or collected in store.

The cancellation period will expire at the end of 14 days after the day on which you acquire, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

To exercise the right to cancel, you must inform The Watch Experts via email, of your decision to cancel this contract by a clear statement. The email address details can be found on your order confirmation and the dispatch note, however if you have difficulty contacting The Watch Experts, please contact our Customer Service Department via email at info@thewatchexperts.co.uk

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

2. Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of outbound delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction. We will withhold reimbursement until we have received the goods back.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to arrange and bear the direct cost of returning the goods and must ensure the item has sufficient insurance to protect against loss. The Watch Experts accepts no liability for any item(s) returned by you which are lost in transit. It is your responsibility that the item is fully insured.

The item must be returned to us in full working order as new or in the same condition as it was when purchased within 14 working days after the day the item was delivered to you. Any damages, missing accessories, you will be liable for replacement or repair.

To cancel your purchase please include our dispatch note, place it with the item securely packaged (preferably in its original packaging) and send it to us so that we receive it within 14 working days after the day the item was received by you. For your protection we recommend that you use an insured royal mail special delivery service.

You will be responsible for the costs of returning the item to us unless we delivered the item to you in error, or if the item is damaged or defective.

3. Return of substitute goods

The dispatch of Substitute Goods will only be fulfilled with the agreement of you, the buyer. In the event that we send you replacement items, we will be responsible for the normal postage costs of returning any replacement items to us, if deemed unsatisfactory within 14 working days. To exercise the right to cancel the substituted item(s), you must inform The Watch Experts in which you purchased the item(s) from, of your decision to cancel this by a clear statement. The Watch Experts details can be found on your order confirmation and the dispatch note, however if you have difficulty contacting The Watch Experts in question or cannot locate the relevant information to do so, please contact our Customer Service Department via email to info@thewatchexperts.co.uk. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

4. Return of defective goods

You, the buyer, must inspect the items as soon after delivery as is reasonably practicable and must notify The Watch Experts in which you purchased the item(s). The Watch Experts information can be found on both your receipt and the dispatch note, however if you have difficulties contacting The Watch Experts in question or cannot locate the relevant information to do so, please contact our Customer Services Team by emailing info@thewatchexperts.co.uk.

5. Version and Sign-off Control

Version 0.1 07/06/2024